Frequently Asked Questions

Everything you need to know about shopping with Intake.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take up to 10-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

What payment methods do you accept?

Intake accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options like Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed sizing chart and fit guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific measurements provided.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are ethically sourced and our production processes minimize environmental impact.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly to your door.